IBEW 1245
2025 PG&E NEGOTIATIONS – INFORMATION & SUBMIT PROPOSALS

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CLERICAL AGREEMENT
TITLE 19
DEMOTION AND LAYOFF PROCEDURE
Section 19.17 Technological Changes

Section Date Description
LA 07-12 2/21/2007 Ratification of settlement to close nine front counters such as Alameda, Newman, Orland, Willits, Corcoran, Willow Creek, Petaluma, Half Moon Bay and Geyserville.
LA 06-40 8/9/2006 Proposes a modified Customer Service Representative Training Program for employees to meet the qualifications required to continue to hold the Service Representative classification by taking the agreed-to Service Representative test and provide one no count attempt to pass the exam.
LA 05-26 6/10/2005 To promote proper design and implementation of Business Transformation and infrastructure investment consistent with relevant contractual provisions.
LA 04-62 12/17/2004 Company proposes reduction regarding the lack of work in Major Billing and Miscellaneous Billing Sections and Bill Processing and Customer Information Assistance. Technological changes following implementation of CorDaptix have resulted in changes to work performed.
LA 01-49 9/25/2001 To pilot a joint Company-Union Alcohol and Drug Peer Assistance Program in Area 1.
LA 01-07 2/2/2001 The Co. suspend the Call Quality Monitoring procedures (LA R1-98-03) and discontinued the Call Quality Knowledge Skills Assessment Form and Call Quality Account Info. sheets usage. The current procedures will be replaced with the Average Handle Time Emergency Reduction Job Aid, which will be utilized to help manage the resulting increase in phone activity. Spot checks will be conducted side by side or remotely utilizing the AHT Emergency Spot Check form.
LA R1-99-52 7/8/1999 Propose to read water meters in the City of Gonzales under a pilot program for a period of 6 months (beginning in Sept. or Oct., 1999). See also 3.1, 24.1, and Exh. C.
LA R1-99-44 6/14/1999 To extend the San Jose CC pilot on Call Quality Monitoring agreed to in LA 99-12 an additional 90 days to 8/11/99. See also 21.8 and 607P.
LA R1-99-29 4/26/1999 Recommended that the Call Quality Monitoring Form and Account Information Sheet agreed to in LA 98-03 be replaced with the attached forms in this LA. The forms eliminate a number of redundant factors, combine some factors and clarify other factors. Also, in LA 99-12, agreed to a 60-day pilot that would allow CSRs to voluntarily agree to add one additional shift to the timeline for providing feedback after a CQM event. See also 21.8C and 607P.
LA 99-12 2/8/1999 The Call Center Call Quality Monitoring 94-53 Subcommittee has proposed 2 pilots (San Jose Call Center Pilot and Feedback Pilot) that would modify the Call Quality Monitoring Guidelines agreed to in LA 98-03. See also 21.8 and 607-P.
LA-98-98 12/22/1998 Proposes the following enhancements to Title 19 for employees impacted by a lack of work in the GO Reprographics Section.: (1) Bay Area Entry Level Clerical Vacancies; (2) Clerical HH Positions; (3) Employment Option in Lieu of Lay Off; (4) Wage Retention - Sr. Reprographics Operators; and, (5) Transition Workshops. See also 609-P.
LA R1-98-20 4/1/1998 Proposes that call monitoring be conducted by Call Center Supervision, Call Center Senior Service Rep. and members of the Customer Service Quality Assurance Staff. See also Physical 607.
LA 98-24 3/18/1998 To continue the practice of considering requests on a case-by-case basis for temporary modifications of hours after scheduling changes are made in the Call Centers. Guidelines are established in handling requests for temporary modifications. See also Physical 607.
LA R2-97-142 1/27/1998 To replace the existing Senior Service Representative Training Program and test with a revised training program and test proposed by Sr. Service Representative Technical Training Subcommittee. See also 18.17, 21.8 and Physical 607.
LA R1-96-124 12/31/1996 To establish an Employment Retention 94-53 Comm. to discuss issues of a systemwide nature that affect the continual employment of IBEW B.U. employees. See also Phy. 8.8, 206.18 and 306.15.
LA 96-07 1/25/1996 To establish a six-month pilot administrative procedure for extending the straight-time work hours of part-time employees in the Company's Call Centers. See also 10.7, 17.5, 24.1 and Physical 607.
LA 95-153 12/26/1995 Establishment of the principles that should be followed if the Co. elects to conduct remote monitoring or silent listening in its Call Centers in the future. See also 24.1 and Physical 607.
LA 95-108 8/22/1995 To establish procedures for staffing bilingual position at SF Mission St. Joint Payment Facility in consistent with the provisions of LA R1-95-33. See also 18.6, 18.17, 24.1 and Physical 609.
LA R2-95-39 7/19/1995 In conjunction with the new SAP business systems, the Co. proposes to eliminate dual classification positions. Each hdqrs. with a dual classification position may reclassify the position and incumbent employee. to the primary (first listed) classification, provided that the incumbent has worked at least 50% of the time in the primary classification during the past 6 mos. or they may be reclassified into one of the new or existing combined classifications. This letter is intended to delete all sections of the Clerical and Physical Agmts. dealing with dual classification positions. See also Physical 103.10, 103.11, 111.9, 112.11, 112.12, 204.2, 205.19, 206.12 and 208.21 plus Clerical 7.11, 7.12, 8.9, 13.10, 14.10, 14.11, 18.17 and 19.12.
LA R1-95-33 7/5/1995 Procedures in staffing bilingual positions in the Company's Call Centers and SF Chinatown Joint Payment Facility.
LA 94-112 12/2/1994 Using a recently developed Reroute Software Program to develop optimal route sizes and to automate meter reading will eventually replace the Meter Reader (2785) classification after this program is completed. Establish a (2781) Meter Reader-Conditional class. to fill temp. positions due to elimination of Meter Reader.
Arb. 198 9/14/1994 The Co.'s use of Buypass/Buypay to process customer payments at paystations and the Co.'s use of LOPP does not violate the clerical agreement. The grievance is denied. See also 24.1 and 24.5.
LA 93-4 1/13/1993 Amended LA R1-92-97 by increasing the size of the working committee. See also Physical 206.18.
LA R2-92-120 9/15/1992 Creation of Telephone Service Study Charter for consolidation of telephone call center and toll-free conservation hot-line and bilingual telephone service. See also 19.12 and Physical 206.12 and 206.18.
LA R1-92-97 9/4/1992 Established Ad Hoc Technology Committee to collaborately examine issues surrounding technological advances in the workplace. See also Physical 204.4 and 206.18.
LA R1-91-151 10/30/1991 14 Data Entry Operators in VP Computer & Telecommunications Services Department due to be displaced due to technological changes, will voluntarily be placed into special accelerated 6-month training pool to help develop clerical skills for future placement, with all efforts being made to place them in PG&E positions.
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