The Company and Union recently met to discuss the increasing backlog of delayed bills resulting from unforeseen
metering asset failures. The parties recognize the critical nature of the current backlog and the direct impact it has
on our hometown customers. The Company anticipates the delayed bills to exceed 90,000 if extraordinary measures
are not taken to aggressively address and eliminate the backlog as quickly as possible. In order to accomplish this
critical work as quickly as possible, the parties agree to the following: