The Company and Union recently met to discuss staffing needs in the Complex Billing unit within the Billing Operations Department. As automation has evolved, the required supplemental billing tasks performed by 3 Sr. Service Representative IIs at the San Francisco General Office (SFGO) headquarters has continued to decline, impacting the staffing needs in this unit.
In accordance with Section 19.12 of the Clerical agreement, the Company proposes to provide the 3 remaining Sr. Service Representative IIs at SFGO an option to elect voluntary severance. As soon as administratively possible following the signing of this agreement, the employees will be provided a voluntary severance election form and will have 7 calendar days to accept or decline voluntary severance. At the end of the 7-day decision making period, employee elections will be binding.
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