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  • PULGA, CALIFORNIA - NOVEMBER 12: Betsy Ann Cowley, owner of...

    PULGA, CALIFORNIA - NOVEMBER 12: Betsy Ann Cowley, owner of the Town of Pulga, walks in the ashes of her home on Monday, November 12, 2018. It was destroyed in the Camp Fire last Thursday. (Karl Mondon/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 09: High voltage towers cling to...

    Karl Mondon/Bay Area News Group

    PARADISE, CA - NOVEMBER 09: High voltage towers cling to the steep canyons around Pulga, Calif., November 9, 2018, near the reported start of the Camp Fire blaze that destroyed the town of Paradise and killed at least five people. (Karl Mondon/Bay Area News Group)

  • Smoke rises beyond PG&E's Poe Dam off I-70, in Pulga,...

    Smoke rises beyond PG&E's Poe Dam off I-70, in Pulga, Calif., Nov. 9, 2018, near the reported start of the Camp Fire blaze that destroyed the town of Paradise and killed at least 29 people. (Karl Mondon/Bay Area News Group)

  • PARADISE, CALIFORNIA - NOVEMBER 10: Arianne Cipollini, 17, with her...

    PARADISE, CALIFORNIA - NOVEMBER 10: Arianne Cipollini, 17, with her dog TJ looks at the remains of their property on Grinding Rock Avenue in Paradise, Calif., on Saturday, Nov. 10, 2018. Cipollini, along with her parents, two teenage sisters and their uncle, chose not to evacuate the fatal Camp Fire. They also lost their home in the Humboldt Fire in 2008. (Ray Chavez/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 09: High voltage towers are visible...

    Karl Mondon/Bay Area News Group

    PARADISE, CA - NOVEMBER 09: High voltage towers are visible above PG&E's Poe Dam in Pulga, Calif., Thursday, November 9, 2018, near the reported start of the Camp Fire blaze that destroyed the town of Paradise and has become the state's most deadly blaze. (Karl Mondon/Bay Area News Group)

  • PARADISE, CALIFORNIA - NOVEMBER 10: A burned raccoon roams around...

    PARADISE, CALIFORNIA - NOVEMBER 10: A burned raccoon roams around after the fatal Camp Fire in Paradise, Calif., on Saturday, Nov. 10, 2018. (Ray Chavez/Bay Area News Group)

  • PARADISE, CALIFORNIA - NOVEMBER 9: A hen that survived the...

    PARADISE, CALIFORNIA - NOVEMBER 9: A hen that survived the fatal Camp Fire walks around to find something to eat in a property on Honey Run Road in Paradise, Calif., on Friday, Nov. 9, 2018. (Ray Chavez/Bay Area News Group)

  • PARADISE, CALIFORNIA - NOVEMBER 9: A charred vehicle was left...

    PARADISE, CALIFORNIA - NOVEMBER 9: A charred vehicle was left in the middle of Honey Run Road during the Camp Fire in Paradise, Calif., on Friday, Nov. 9, 2018. (Ray Chavez/Bay Area News Group)

  • BUTTE COUNTY, CALIFORNIA - NOVEMBER 11: A firefighter peers over...

    BUTTE COUNTY, CALIFORNIA - NOVEMBER 11: A firefighter peers over a cliff at the Camp Fire burning on Highway 70 west of Pulga, Calif. early Sunday morning, November 11, 2018. (Karl Mondon/Bay Area News Group)

  • BUTTE COUNTY, CALIFORNIA - NOVEMBER 11: The Camp Fire burns...

    BUTTE COUNTY, CALIFORNIA - NOVEMBER 11: The Camp Fire burns up a mountainside off Highway 70 west of Pulga, Calif. early Sunday morning, November 11, 2018. (Karl Mondon/Bay Area News Group)

  • BUTTE COUNTY, CALIFORNIA - NOVEMBER 11: Firefighters drive towards the...

    BUTTE COUNTY, CALIFORNIA - NOVEMBER 11: Firefighters drive towards the Camp Fire climbing a mountainside off Highway 70 west of Pulga, Calif. early Sunday morning, November 11, 2018. (Karl Mondon/Bay Area News Group)

  • Preston Wrachford, left, helps Andres Garcia-Baker, 4, pick books out...

    Preston Wrachford, left, helps Andres Garcia-Baker, 4, pick books out of a box of free items in the Wal-Mart parking lot in Chico, Calif., on Monday, Nov. 12, 2018. Garcia-Baker is the nephew of Genesis Baker, center. Their homes in Paradise were destroyed in the Camp Fire and they're now staying in Durham with Wrachford's family. (Dylan Bouscher/Bay Area News Group)

  • PARADISE, CALIFORNIA - NOVEMBER 10: A welcome display survived the...

    PARADISE, CALIFORNIA - NOVEMBER 10: A welcome display survived the fatal Camp Fire but not the houses around on Grinding Rock Avenue in Paradise, Calif., on Saturday, Nov. 10, 2018. Only two houses on that street survived. (Ray Chavez/Bay Area News Group)

  • Officials stand over human remains at a burned out home...

    Officials stand over human remains at a burned out home destroyed by the Camp Fire, Sunday, Nov. 11, 2018, in Paradise, Calif. (AP Photo/John Locher)

  • PARADISE, CALIFORNIA - NOVEMBER 11: Archaeology students from the University...

    PARADISE, CALIFORNIA - NOVEMBER 11: Archaeology students from the University of Nevada, Reno's Human Identification Laboratory, help search for victims of the Camp Fire with a county law enforcement officer on Sunday, November 11, 2018, in a mobile home park in Paradise, Calif. (Karl Mondon/Bay Area News Group)

  • Alina Tichinin, an archaeologist with the Human Identification Laboratory takes...

    Alina Tichinin, an archaeologist with the Human Identification Laboratory takes off her breathing mask after sorting through fire rubble to try and find victims of the Camp Fire in Paradise, Calif., on Sunday, Nov. 11, 2018. (Randy Vazquez/Bay Area News Group)

  • Archaeologists with the Human Identification Laboratory move a garage door...

    Archaeologists with the Human Identification Laboratory move a garage door to try and find victims of the Camp Fire in Paradise, Calif., on Sunday, Nov. 11, 2018. (Randy Vazquez/Bay Area News Group)

  • A fawn that was burned during the Camp Fire is...

    A fawn that was burned during the Camp Fire is photographed in Paradise, Calif., on Sunday, Nov. 11, 2018. (Randy Vazquez/Bay Area News Group)

  • Archaeologists with the Human Identification Laboratory sort through fire rubble...

    Archaeologists with the Human Identification Laboratory sort through fire rubble to try and find victims of the Camp Fire in Paradise, Calif., on Sunday, Nov. 11, 2018. (Randy Vazquez/Bay Area News Group)

  • Law enforcement officials try and find victims of the Camp...

    Law enforcement officials try and find victims of the Camp Fire at the Ridgewood Community in Paradise, Calif., on Sunday, Nov. 11, 2018. (Randy Vazquez/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 11: A carved bear is seen...

    PARADISE, CA - NOVEMBER 11: A carved bear is seen outside the remains of the Black Bear Diner along Clark Road in Paradise, Calif., on Sunday, Nov. 11, 2018. Twenty-three people have died so far in the destructive Camp Fire. (Jane Tyska/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 11: A San Francisco firefighter and...

    PARADISE, CA - NOVEMBER 11: A San Francisco firefighter and Butte County Sheriff's Deputy are on scene as University of Nevada Reno archaeology students recover human remains in a mobile home park in Paradise, Calif., on Sunday, Nov. 11, 2018. Twenty-three people have died so far in the destructive Camp Fire. (Jane Tyska/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 11: A teapot is seen amid...

    PARADISE, CA - NOVEMBER 11: A teapot is seen amid fire rubble along Elliott Road in Paradise, Calif., on Sunday, Nov. 11, 2018. Twenty-three people have died so far in the destructive Camp Fire. (Jane Tyska/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 11: Two angels are seen amid...

    PARADISE, CA - NOVEMBER 11: Two angels are seen amid fire rubble along Elliott Road in Paradise, Calif., on Sunday, Nov. 11, 2018. Twenty-three people have died so far in the destructive Camp Fire. (Jane Tyska/Bay Area News Group)

  • Archaeologists with the Human Identification Laboratory sort through fire rubble...

    Archaeologists with the Human Identification Laboratory sort through fire rubble to try and find victims of the Camp Fire in Paradise, Calif., on Sunday, Nov. 11, 2018. (Randy Vazquez/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 11: A page from a magazine...

    PARADISE, CA - NOVEMBER 11: A page from a magazine is seen amid fire rubble in Paradise, Calif., on Sunday, Nov. 11, 2018. Twenty-three people have died so far in the destructive Camp Fire. (Jane Tyska/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 11: University of Nevada Reno archaeology...

    PARADISE, CA - NOVEMBER 11: University of Nevada Reno archaeology students use trowels as they search for human remains in a mobile home park in Paradise, Calif., on Sunday, Nov. 11, 2018. Twenty-three people have died so far in the destructive Camp Fire. (Jane Tyska/Bay Area News Group)

  • Burned-out cars are seen on a property along Saw Mill...

    Burned-out cars are seen on a property along Saw Mill Road in Paradise, Calif., on Sunday, Nov. 11, 2018. Twenty-three people have died so far in the destructive Camp Fire. (Jane Tyska/Bay Area News Group)

  • PARADISE, CA - NOVEMBER 11: A burned cat waits for...

    PARADISE, CA - NOVEMBER 11: A burned cat waits for animal control to arrive after they were called by responders who discovered it near Bille Road in Paradise, Calif., on Sunday, Nov. 11, 2018, during the Camp Fire. (Jane Tyska/Bay Area News Group)

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Matthias Gafni, Investigative reporter for the Bay Area News Group is photographed for a Wordpress profile in Walnut Creek, Calif., on Thursday, July 28, 2016. (Anda Chu/Bay Area News Group)
PUBLISHED: | UPDATED:

A correction to an earlier version of this article has been appended to the end of the article.

PULGA — The day before firefighter radio transmissions revealed a malfunctioning PG&E power line may have triggered the state’s most destructive wildfire, a business owner in this tiny town near the Camp Fire’s origin said she received an email from the utility alerting her that workers had to fix a problem on a nearby power line.

In the email sent Nov. 7, the company said they’d be coming out to work on one of their nearby towers that “were having problems with sparks,” said Betsy Ann Cowley, owner of Pulga, a former abandoned railroad town turned retreat popular with techies.

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But on Tuesday, PG&E said that one of its contractors had sent Cowley a notification about upcoming work on a different transmission line than the one that is under scrutiny in connection with the Camp Fire.

The utility said it had been notifying nearby residents of work on a transmission line that had been de-energized and was not operational when the fire started — not the line that it had detected problems with shortly before Thursday’s deadly wildfire.

“We have not seen anything that includes a discussion with the customer in question about ‘sparks’ and PG&E infrastructure,” the company said. “This is not the same line that PG&E identified in its Electric Incident Report on Nov. 8.”

Firefighters found downed power lines and a fast-moving fire beneath high-tension wires when they arrived Thursday at the fire’s origin about a mile northeast of Pulga, by one of PG&E’s hydroelectric power dams.

Smoke rises beyond PG&E’s Poe Dam off I-70, in Pulga, Calif., Nov. 9, 2018, near the reported start of the Camp Fire blaze that destroyed the town of Paradise and killed at least 42 people. (Karl Mondon/Bay Area News Group) 

The California Public Utilities Commission launched investigations Monday into California’s two largest utility companies after both PG&E and Southern California Edison Company reported that their electrical infrastructure suffered malfunctions near ground zero of two deadly blazes raging across the north and south of the state.

The probes will “assess the compliance of electric facilities with applicable rules and regulations in fire impacted areas,” CPUC spokeswoman Terrie Prosper said Monday. “The CPUC staff investigations may include an inspection of the fire sites once Cal Fire allows access, as well as maintenance of facilities, vegetation management, and emergency preparedness and response.”

Both utility companies have reiterated that no cause of either fire has been determined.

PG&E already faces billions in potential liability because of the role of its power equipment in other destructive wildfires, including those last year in the Wine Country. The utility could face substantial liability from the Camp Fire if its equipment is deemed to be at fault, but its financial risk has been diminished by a controversial law passed earlier this year that allows the utility to pass the costs of fire damage onto ratepayers under some circumstances.

Last week, PG&E disclosed in a filing to the CPUC that it had detected an outage on a transmission line in Butte County, occurring about 15 minutes before the Camp Fire was first reported and in the same location Cal Fire pinpointed as the origin. The utility said a subsequent aerial inspection detected damage to a transmission tower on that same transmission line a mile northeast of the town of Pulga “in the area of the Camp Fire.”

That is the approximate location of Poe Dam where initial radio transmissions of the fire — which has killed at least 48 people and destroyed more than 7,000 structures — indicate that a damaged transmission line was found by firefighters who discovered the initial fire beneath the high-tension wires. About 48 hours before the fire started, the utility had been warning multiple counties, including Butte, that it would possibly shut down power Thursday morning due to dangerous fire weather conditions. But, in the end, PG&E kept the power on.

The Butte County District Attorney Mike Ramsey said Friday that his office has been in discussions with Cal Fire to preserve the fire scene and any potential evidence for a possible criminal investigation.

On Monday, guards blocked access to the road beyond Cowley’s property, preventing anyone from continuing the final 3/4-mile to the transformer tower.

“I’ve continuously tried to get in touch with them but nobody is in charge and they suck at communication,” she said of PG&E workers who handle nearby transmission lines. The lines, she said, have been ignored for years, except for herds of goats on the slope chewing away vegetation under the lines.

Radio transmissions from the first firefighters on the scene said it was managed vegetation area that was on fire initially, but high winds blew the flames to nearby brush and timber.

Michael Flautt, who often testifies as an electrical accident expert in court, said he would look at whether an equipment problem led to the malfunction in the 115 kV Caribou-Palermo transmission line.

“They should check if the equipment at the original source was not set up properly for a short or a ground fault,” Flautt said, stressing that he had not viewed the equipment and was offering his expert opinion. “You’d rather have the equipment trip, rather than catch fire.”

While metallic transmission towers are sturdier, they conduct electricity unlike wooden poles, which often carry the smaller, lower voltage in residential lines.

In March, PG&E said that during high winds it would periodically disable automated devices that can allow electrical power to continue flowing despite minor disruptions on the transmission or residential power lines. Other utilities shut down that equipment during high winds because if wires come down, they continue sending currents and could ignite vegetation on the ground.

In response to a question about whether those automated devices, called reclosers, were disabled in the area of the transmission line malfunction, PG&E issued the following statement:

“Nothing is more important than the safety of our customers, employees, contractors and the communities we serve,” said spokesman Paul Doherty. “The cause of the Camp Fire has not yet been determined. Right now, our entire company is focused on supporting first responders and assisting our customers and communities impacted by the Camp Fire.”

A crew from Capstone Fire Management was on the dam inspecting the area Monday. The San Diego-based private firefighting company was hired by PG&E to buttress its fire prevention operations, including engine crews and personnel to staff operations centers.

Cowley said she had just returned Monday from her first vacation in four years since buying the place to find her home destroyed. Many of the other structures on the property, including the historic school house with a mural of a scarlet king snake, survived.

On Thursday, SoCal Edison issued an alert to the CPUC that a substation circuit near the origin of the Woolsey Fire in Southern California “relayed,” or sensed a disturbance on the circuit, just two minutes before Cal Fire said that devastating fire began.

“Preliminary information indicates the Woolsey Fire was reported at approximately 2:24 p.m.,” the company reported. “Our information reflects the Big Rock 16 kV circuit out of Chatsworth Substation relayed at 2:22 p.m.”

SoCal Edison said personnel had not been able to access the area to investigate further and stressed there had been no determination of cause.

A Cal Fire official said it would be reviewing “electrical equipment” as part of its probe into the Camp Fire.

PG&E stockholders have engaged in a massive sell-off since Friday. Trading in the utility was briefly halted Monday after shares dropped more than 37 percent, before settling at a 17 percent loss on the day. The plummeting shares marked the steepest losses since the power crisis more than a decade ago.

In Paradise, evacuees were upset with the utility.

“Seems like the responsibility is pointing toward them,” said Travis Crockett, who lost his home on Winding Way in Paradise. “Even on our street, there’s a bunch of power lines going through trees.”

Staff writers Karl Mondon and David DeBolt, and the Associated Press, contributed to this report.

Correction: Nov. 14, 2018 An earlier version of this article quoted a property owner who said she received an email from the utility the day before the Camp Fire started about required maintenance on a sparking power line near her property. After publication of the article, PG&E said the email, sent by a contractor for the utility, did not say the line was sparking. In addition, the line in question had been de-activated, PG&E said, and is not the same one the utility flagged in reports to state regulators.